SHIPPING & RETURNS
Shipping Policy
As used in this Delivery service and conditions ("Delivery Terms"), SEND ME service LLC and the website www.sendmesl.com which is a property of SEND ME Services LLC will be mention as SEND ME, us, our and we, and "You ", meaning the individual or entity engaging SEND ME for delivery. We offer "Delivery Service" for the products you purchase from SEND ME.
By scheduling delivery service through SEND ME, you agree to be bound by these delivery terms, and the requirements of all guidelines from SEND ME applicable to the delivery service.
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DELIVERY SERVICES
We will provide the delivery service you engage us to perform for the ordered product(s), directly or through a third-party service provider, in a professional and workmanlike manner. We offer free delivery service within Freetown, but if delivery is payed for, it is nonrefundable once service is completed. Deliveries will be completed with one business day, however because of circumstances beyond our control deliveries may be postponed to the next day. If you do not follow the guidelines, or for other safety or local laws, we may in our sole discretion decline to perform or we may reschedule service in whole or parts.
SENDME guidelines (including all future changes) are incorporated by reference into these terms. We may amend these terms at our sole discretion by posting revised terms. Your continued use of the delivery service after the effective date of the revised terms and conditions constitutes your acceptance of these terms.
Return & Exchange Policy
RETURN OF PRODUCTS
Items purchased from SENDME, can be returned within 2 days of purchase or date stated on the purchased item’s receipt. Products will only be considered for return: in a situation where the received product is different from the ordered product, if after purchase the client notices that the delivered product does not reach the minimum requirements as written on the products manual (except for faults directly connected to the production from the factory).
If the above criteria are fulfilled the product will be considered for return if the degree of the damage or fault cannot be resolved by any of the SEND ME personnel.
In a situation where a product is deemed fit for return or replacement it should meet following criteria:
The product to be return or replaced should still be in a new and unworn condition as observed by SEND ME personnel and the product should be returned in the original packaging for replacement.
All receipt and documentations given upon purchase must be returned with the product. Any product(s) returned without documentation will be rejected. Any product(s) that have been resized, damaged, or otherwise altered after delivery will not be accepted for returns.
All products that are returned and for which a refund or replacement is given will become the property of SEND ME upon receipt.
A product can be replaced if it meets all above criteria.
The replacement process starts with the client returning the product in question to our main office at 16 riverside drive off king Harman road, Freetown opposite WHO (World Health Organization) or contacting our customer service on our website or through the following number +23278691733/+23278039048.
The product to be replaced must have been delivered to an address within the municipality of Freetown, and sold by SEND ME personnel, products purchased during discounts or promotion periods will not be eligible for return.
REFUND
The refund of every product purchased from SEND ME differs based on payment method and the quality of the product returned.
Product bought using orange money will be refunded also using orange money, the refund will be done immediately after completion of the examination of the product in question, by the department responsible for refunds.
Items purchased using cash will also be refunded using cash, the refund will be done immediately after completion of the examination of the product in question by the department responsible for refunds.
Products purchased via cheque will be refunded using cash, the refund will be done within three working days after completion of the examination of the product in question by the department responsible for refunds.
Products bought during a promotion or that were bought at discount will not be eligible for refund.
Refunds involving cash or physical contact will only be done at our main office at 16 riverside drive off king Harman road, Freetown opposite WHO (World Health Organization).Refund will only be issued if there are no products of equal value available to replace the product in question. In a situation wherein the product meets all the criteria for refund only 80% of the originally purchased price of the item will be refunded.